Our client is one of Non-governmental organization in Cambodia which envisions the arts and cultural expression as essential to a thriving future for Cambodia. They are looking for a Business Development Manager who will be a role model for creative and heartfelt Cambodian cultural experiences, leading the development of a dynamic and responsible performing arts industry in Cambodia. She/he will be based in Phnom Penh.

Sales and marketing

• Lead the implementation of sales and marketing strategies to deliver the 5-year business plan of program
• Introduce new marketing strategies to grow our audience base, e.g. online marketing, and targeting new market segments
• Develop the annual plan and budget for marketing and promotion of program’s cultural experiences
• Ensure sales staff are well equipped with materials and training
• Coordinate content development and production of marketing collateral, promotional materials and sales tools in collaboration with the Organization Communications Team

Pricing and profitability

• Work closely with the Program Manager to make sure the business model remains profitable and artists are fairly paid for their work
• Work with program manager to develop pricing strategies for program products/services
• Develop sales targets, forecasts and budgets for the overall program program
• Customer service and content development
• Coordinate relevant teams to ensure that guests get the best quality experience right through from booking online, to attending a show or a workshop and then receiving an appropriate follow up after their experience
• Be the main link with clients on major projects (e.g. a unique or high profile performance booking) to understand their needs and vision, and then work with the production team to recruit the right artists and creative team to deliver the vision
• Give input to the Head of Creative Programs & Program Manager on concepts for new experiences that will be part of program’s ongoing business e.g. for a regular cultural performance in Siem Reap, or new interactive dance workshop format for local students
• Conduct market research to discover the viability of new and existing formats of performance, workshops and tours

General

• Attend regular organization weekly meeting and program team meetings
• Work closely with program, other organization team and extending good relationship with artists.

To Program Manager

• A minimum of 3 years of experience in successful business development
• Good knowledge of the tourism/hospitality industry is required
• Experience in arts, culture or a creative service is preferred
• Understanding of product/service development processes and organization
• (products and services in tourism/hospitality/creative industry)
• Capability to promote teamwork and collaboration among different teams
• Ability to measure performance by KPIs is highly appreciated
• Strong leadership and ownership of own responsibilities is needed
• Fluent English is required (fluent speaking and excellent writing)
• Fluency in Khmer is preferred.