R-T-R Tours Co.,Ltd, one of the leading Tour Operator and Travel Agent based in Phnom Penh, Cambodia. With 18-year experience, we are providing many choice of services including outbound tours, inbound tours, domestic tours, visa processing, visa extension, passport applying, passport extension, ticketing, and hotel reservation. We are looking for Visa Specialist.

• Process and assess applications for visas in accordance with relevant legislation, policies and procedures
• Use and maintain all resources and materials provided by clients appropriately
• Build good relation with clients, provide consulting and respond to their enquiries via phone, email or in person
• Build good relationship with all stakeholders, especially with embassy officers that is a good tool that can provide us favor for visa processing
• Be willing to learn and research application procedure and policies so as all visa application processing is effective and efficient
• Interview clients and where necessary request additional information to support an application
• Consider integrity and risk in decision making including:
  • Maintaining knowledge of risk profiles and indicators in the relevant caseload
  • Identifying and reporting integrity concerns and trends
  • Participating in integrity support activities
• Write case notes, assessments, decision records and correspondence
• Appropriately use systems to:
  • Process applications
  • Manage caseloads
• Conduct research and analysis system checks for integrity purposes
• Record data including details of every client interaction
• Assist with interpretation, translation and documentation checks
• Provide training, guidance and mentoring to less experienced officers
• Ensures that all reports are completed accurately and on time as required

The Vasa Manager

• Bachelor degree
• Around 2 - 3 years of experience in handling visa
• Excellent English proficiency
• Good understanding of Visa application process
• Problem solving skills
• Customer facing skills
• Strong organization, communication, report writing, decision-making, conflict solving and facilitating skills, and good interpersonal skills
• Ability to manage multiple projects simultaneously, with attention to details, timelines, the RTR-wide context for decisions, and legal implications