Our client is a luxury mall in Cambodia. They are looking for a Mall Manager who will define and execute the strategy for the mall, in line with the latest mall management experience around the world, Coordinate and manage overall shopping mall business incl. operations, profitability, team management, tenant management, contractor services and marketing and promotional activity. Develop local contacts, and acts as key liaison between the operations group in Cambodia and Shopping Mall stakeholders. He/she will be based in Phnom Penh.

• Manage overall shopping mall function incl. areas of property management, mall facilities and services, tenant management, leasing support, marketing & promotions
• Manage mall team to oversee daily operations, all contract staff works incl. maintenance, security & cleaning, mall administration and customer service
• Ensure mall operating policies and procedures are duly followed by the tenants, service providers, contractors, etc. incl. Occupational Health & Safety standards
• Prepare annual operating budget for shopping mall to be reviewed and approved by higher management. Ensure business functioning within budgeted costs and above targeted revenues
• Prepare and manage capital expenditures for mall as per approved budget
• Manage profitability of overall mall business by maximizing revenue opportunities and reducing operating costs
• Manage tenant relations through periodic town hall meetings. Receive complaints, suggestions and other improvement ideas to be updated with senior management for approval and plan for subsequent implementation
• Engage with customers through customer survey/focus group projects to identify ongoing needs in terms of products and services
• Prepare and maintain service-delivery contracts with service-level standards for all suppliers and contractors to ensure excellent customer and retailer service levels
• Perform annual review of retailer performance. In consultation with head office mall management and country management, recommend appropriate tenant mix/use for annual planning and implementation
• Perform periodic mall audits, customer surveys, trade area analysis to maintain current understanding of customer shopping habits, change in preferences, etc.
• Handle conflicts/dispute situation amongst tenants, customers, mall visitors in a smooth manner avoiding disruption to mall activity and upholding company reputation
• Ensure professional development for mall team delivering high performance
• Ensure overall safety and pleasant shopping environment for customers and thriving business ambiance for retail tenants

• Executive Director

• A degree in Business Administration, Business Commerce, or Marketing, and ICSC (The International Council of Shopping Centers) mall management qualification
• Minimum of 5-6 years’ experience in managing shopping malls
• Retail/Shopping Mall Business
• Property Management
• People Management, Marketing and Finance
• Conflict management skills
• Microsoft Office (Word, Excel) Skill
• Fluent in English