Our client is a leading insurance company in Cambodia. They are looking for a Manager, Digital Product Delivery who will work closely with business leadership to identify and co-create solutions to solve key business problems, digitize back-end operations and development of front-end mobile/web applications to gain a competitive edge and create truly personalized products and client experiences.  He/she will be based in Phnom Penh, Cambodia.

• Roll out digital platforms to transform the client & expert journeys. 

• Own the end-to-end customer experience for the products. Implement digital application ideas and create cutting edge and innovative products that meets the needs of the customers and partners.

• Act as a business advisor to the technical team for the platform creation.

• Lead the conceptualization of the platform’s design and architecture.

• Work cross-functionally with developers, users and designers to deliver on the product roadmap.

• Prioritize product features based on the business needs.

• Reach a level of standardization and modularization to ensure that go-live for online platform changes is done in minimal time and can be extended to new products as well.

• Assess potential markets and bring innovations to that market as per the actual business needs.

• Maintain platform analytics and enabling business acceptance testing

• Take part in regional and global meetings and act as a meaningful contributor, promoting the innovation agenda.

• Enable use of available technology by promoting digital adoption within and outside the organisation.

• Oversee and facilitate the evaluation and selection of functionality, technology and application.

• Maintains logs of errors and diagnosis.

• Set up monitoring protocol; monitor KPIs and success metrics.

• Pre-empt and manage risks that can impact the project KPIs, scope, budget or timelines.

• Head, Delivery – Digital Products and Assets

• Experienced at managing B2C mobile and web applications.

• Working knowledge of API structures, Mobile/Web app development, SQL, cloud-based technologies (like Azure or AWS), Full Stack technologies (such as Java with Angular/React) and business intelligence tools (like Power BI or Tableau)

• Experience in creating wireframes, prototypes, data flow diagrams and workflows.

• Agile approach with a strong bias towards execution. 

• Extensive knowledge of JIRA, Confluence or other product management tools.

• Should be able to draw conclusions and effectively communicates findings with both technical and non-technical team members, providing active leadership skills across project team and business community.

• Ability to suggest solutions to the traditional back-office processes as per the new digital needs.

• Innovative thinking that can break down barriers and provide unique solutions.

• Expert written and verbal communications skills. 

• Attention to details.