Baitong Hotel and Resort: currently, we are looking for a candidate in the position Receptionist Supervisor / Receptionist/ Night Auditor.

• Greet hotel guests; answer any questions or concerns
• Provide an outstanding guest experience
• Maintain an orderly front desk
• Operate computer programs and multi-line phone systems
• Maintain guest records and book reservations
• Contact necessary staff to solve problems when challenges arise, ensuring guest comfort
• Performs other additional duties as assigned

• Language: English or Chinese speaking is plus
• Customer service skills, patience and tact, clear speech, a polite manner
• Good on verbal and written communication skills
• A high standard of personal presentation, a good telephone manner
• IT skills; most hotel booking and billing systems are operated through specialist computer software
• The ability to be calm and well organized, even when working under pressure
• Must be able to be at work as scheduled and on time