Arrow Shipping Agency Co., Ltd.

Job Scope:

1. Generate incremental volume and maximizing margin contribution to the overall network.

2. Generate incremental SOC /COC /NVOCC volume & MPT target set by Liner Management , HQ

3. Perform market studies / research on new trade and business.

Job Responsibility

1. To provide service for customer (Quotation, Check Shipment detail, Sailing schedule & other…..)

1. To follow up daily booking SOC & COC.
2. Weekly update projection both COC & SOC to HQ-Trade for all vessel RBC2/RSK7,8/RCX2 service.
3. Provide a satisfactory solution to the client’s complaint if any.
4. Daily sales call planning and visiting including new prospect.
5. To promote and find out more outbound/inbound volume.
6. To check inbound customer and send Sale Lead to POL for secure booking.
7. To chase long stay container / payment for SOC/COC.
8. To update WMR/MMR/SPT to country Manager.
9. File quotation COC & SOC.
10. Coordinate with Partners, HQ for feeder space, mother vessel and forecast.
11. To update outbound COC & SOC forecast in Service Forecast Monitoring.
12. To updating weekly & monthly SOC & COC Report.
13. Assist document dept for servicing customer when required.
14. To follow up the document and container receivable for COC & SOC with Operation.
15. Keep monitoring and updated competitors activities & rate to sales teams & HQ-Trade.
16. Liaise / co-ordinate with HQ-Trade Team, Location Head and Region Heads on matters pertaining to New Services / deployment, re-deployment, potential Joint Services, Slots Exchanges, Sales / Purchase of fixed slots arrangement.
17. Ensure that customers' needs are met in order to achieve highest revenue possible without compromising the Policy of RCL.
18. Conduct regular sales calls and visits to foster good customer relations.
19. Follow-up on outstanding payment and ensure collection.